Privacy Policy

Last updated: July 2, 2026

 

This Privacy Policy describes how BRAVOROOFING LLC (“Bravo Roofing,” “Company,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit or use our website, https://bravoroofingmd.com (the “Website”), submit a contact form, request a free inspection, request an estimate, use a chat widget, call us, send us a message, or otherwise interact with our roofing and home improvement services.

Company information:

BRAVOROOFING LLC
829 Reisterstown Rd, Suite 350
Pikesville, MD 21208, USA
Maryland Home Improvement Commission License: MHIC #114601
Email: info@bravoroofingmd.com
Phone: +1 (443) 450-6110

By using our Website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name;
  • Phone number;
  • Email address;
  • Street address or service address;
  • City, state, and ZIP code;
  • Type of roofing or home improvement service you are interested in;
  •  Message or project details submitted through the Website;
  • Photos, documents, or other files you choose to send us;
  • Preferred contact method;
  • Information provided through calls, SMS messages, emails, chat widgets, or CRM forms.

Our contact forms may collect information related to your location and service needs so that we can understand the type of project, determine whether the property is within our service area, and respond with relevant information.

We may also collect information automatically when you use the Website, including:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Pages visited;
  • Date and time of visit;
  • Time spent on pages;
  • Referring website, search engine, or advertising source;
  • Approximate location derived from IP address;
  • Clicks, form interactions, page views, and conversion events;
  • Call tracking data, such as call source, call time, call duration, and phone number, where applicable;
  • Chat widget usage data and conversation history, where applicable;
  • Other diagnostic and analytics data.

We do not intentionally collect sensitive personal information such as Social Security numbers, driver’s license numbers, financial account numbers, health information, biometric data, or precise GPS location through the Website.

2. Services Covered by This Policy

Bravo Roofing provides roofing and related home improvement services, including but not limited to:

  • Roof inspection;
  • Roof repair;
  • Roof installation;
  • Roof replacement;
  • Roof maintenance;
  • Residential roofing;
  • Commercial roofing;
  • Emergency roof repair;
  • Shingle roofing;
  • Metal roofing;
  • Flat roofing;
  • Roof coating;
  • Gutter-related services;
  • Siding-related services;
  • Skylight-related services;
  • Storm damage and insurance-related roofing assistance, where applicable.

Information you submit through the Website may be used to evaluate, quote, schedule, or follow up on any of these services.

3. How We Use Your Information

We may use personal information for the following purposes:

  • To respond to your inquiries, estimate requests, inspection requests, or service requests;
  • To contact you by phone, email, SMS, chat, or other communication methods;
  • To schedule free inspections, consultations, appointments, or follow-up calls;
  • To evaluate your service address and project needs;
  • To provide roofing and related services;
  • To prepare quotes, proposals, invoices, warranties, or project documentation;
  • To operate, maintain, and improve the Website;
  • To improve customer service and internal business processes;
  • To manage leads and customer relationships through CRM tools;
  • To measure advertising, marketing, and Website performance;
  • To understand which ads, pages, campaigns, or sources generated inquiries;
  • To show or measure online advertising through platforms such as Google Ads and Meta;
  • To detect fraud, spam, security incidents, or misuse of the Website;
  • To comply with legal, licensing, insurance, accounting, tax, and contractual obligations;
  • To protect the rights, safety, and property of Bravo Roofing, our customers, employees, contractors, and the public.
4. Contact Forms, Lead Forms, and Service Requests

When you submit a form on our Website, we may collect your contact details, service address, type of service requested, and message. This information may be sent to our email, CRM system, call tracking provider, analytics tools, advertising platforms, or other service providers that help us manage inquiries and respond to customers.

Submitting a form does not create a contractor-client relationship unless and until a written agreement is entered into.

5. Phone Calls, Call Tracking, and SMS

We may use call tracking tools to understand how customers found us, including whether a call came from Google Ads, Meta Ads, organic search, the Website, or another marketing source.

Call tracking tools may collect information such as:

  • Caller phone number;
  • Date and time of call;
  • Call duration;
  • Call source;
  • General location.

If you provide your phone number, we may contact you by phone call or SMS/text message about your inquiry, inspection request, estimate request, appointment, project, or related services.

SMS consent and phone numbers are not sold, rented, or shared with third parties or affiliates for their own marketing purposes.

You may opt out of SMS communications at any time by replying STOP or by contacting us at info@bravoroofingmd.com. Standard message and data rates may apply.

6. Cookies, Pixels, and Tracking Technologies

Our Website uses cookies, pixels, tags, scripts, and similar technologies to operate the Website, improve user experience, analyze traffic, measure conversions, and support advertising.

These technologies may be used by us and by third-party tools, including but not limited to:

  • Google Analytics;
  • Google Ads;
  • Google Tag Manager;
  • Meta Pixel;
  • CRM tools;
  • Call tracking tools;
  • Chat widgets;
  • Website hosting and security tools;
  • Advertising and retargeting platforms.

Cookies and tracking technologies may collect information about your device, browser, pages visited, interactions with forms, clicks, advertising source, and whether you completed a contact form or other conversion action.

Cookies may include:

  • Essential cookies, required for the Website to function;
  • Analytics cookies, used to understand Website traffic and performance;
  • Functionality cookies, used to remember preferences;
  • Advertising cookies and pixels, used to measure, personalize, or improve advertising campaigns.

You can set your browser to refuse cookies or alert you when cookies are being used. Some Website features may not work properly if cookies are disabled.

7. Online Advertising and Retargeting

We may use advertising platforms such as Google Ads and Meta to promote our services. These platforms may use cookies, pixels, device identifiers, IP addresses, page views, and conversion events to help us measure advertising effectiveness and show relevant ads.

This may include retargeting, which means you may see Bravo Roofing ads after visiting our Website or interacting with our content.

You can manage advertising preferences through the settings provided by Google, Meta, and your browser. You may also use industry opt-out tools where available.

8. Chat Widgets and CRM Tools

If our Website includes a chat widget, chatbot, live chat, or similar communication tool, information you enter into the chat may be collected, stored, and processed by us and by the chat service provider.

We may use CRM tools to manage leads, customer inquiries, communications, project details, service history, and follow-up activities.

These tools help us organize customer communications and provide roofing and home improvement services more efficiently.

9. How We Share Information

We may share personal information in the following situations:

With Service Providers

We may share information with companies that help us operate our Website and business, including:

  • Website hosting providers;
  • Website maintenance providers;
  • Form tools;
  • CRM providers;
  • Email providers;
  • Phone and call tracking providers;
  • Chat widget providers;
  • Analytics providers;
  • Advertising platforms;
  • Payment processors;
  • Scheduling tools;
  • IT and cybersecurity providers;
  • Professional advisors.

These service providers may process information on our behalf and are permitted to use it only as necessary to provide services to us or as otherwise allowed by law.

With Advertising and Analytics Partners

We may share Website usage data, conversion data, and advertising-related information with analytics and advertising platforms, including Google and Meta, to measure performance and improve marketing.

Where required by applicable law, we will provide the ability to opt out of targeted advertising, sale of personal data, or sharing of personal data.

For Legal, Safety, and Compliance Reasons

We may disclose information if necessary to comply with law, regulation, legal process, court order, licensing requirements, insurance requirements, or government requests.

We may also disclose information to protect the rights, safety, and property of Bravo Roofing, our customers, employees, contractors, or others.

In Business Transactions

If Bravo Roofing is involved in a merger, acquisition, financing, restructuring, sale of assets, or transfer of business operations, personal information may be transferred as part of that transaction.

With Your Consent

We may share information in other ways when you ask us to or give us permission.

10. We Do Not Sell SMS Consent

We do not sell, rent, or share SMS consent or phone numbers with third parties or affiliates for their own marketing purposes.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Respond to inquiries;
  • Provide services;
  • Maintain business and customer records;
  • Manage warranties or project documentation;
  • Comply with legal, licensing, insurance, accounting, tax, and contractual obligations;
  • Resolve disputes;
  • Enforce agreements;
  • Protect against fraud, misuse, or unauthorized activity.

Analytics, advertising, call tracking, and Website usage data may be retained according to the retention settings of the relevant tools and service providers.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Maryland law requires businesses that collect and retain certain personal information of Maryland residents to protect that information and provide notice if certain personal information is compromised.

If we become aware of a security incident involving personal information, we will investigate and provide notices as required by applicable law.

13. Maryland Privacy Notice

Bravo Roofing is located in Maryland and primarily serves customers in Maryland and nearby areas.

Depending on the nature and volume of personal data processed, Maryland residents may have rights under the Maryland Online Data Privacy Act or other applicable laws.

Where applicable, Maryland residents may have the right to:

  • Confirm whether we process personal data about them;
  • Access personal data we maintain about them;
  • Correct inaccuracies in their personal data;
  • Request deletion of personal data, subject to legal and business exceptions;
  • Obtain a portable copy of certain personal data;
  • Opt out of targeted advertising;
  • Opt out of the sale of personal data, where applicable;
  • Opt out of certain profiling activities, where applicable;
  • Withdraw consent where processing is based on consent.

To exercise privacy rights, please contact us at:

info@bravoroofingmd.com
+1 (443) 450-6110

We may need to verify your identity before processing a request. We will respond to verified requests as required by applicable law.

14. California Privacy Rights

If you are a California resident and have an established business relationship with us, you may request information once per year about whether we have shared personal information with third parties for their direct marketing purposes, as provided by California’s “Shine the Light” law.

To make such a request, contact us at info@bravoroofingmd.com.

15. Children’s Privacy

Our Website and services are intended for adults, property owners, property managers, and individuals seeking roofing or home improvement services.

We do not knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information to us, contact us at info@bravoroofingmd.com, and we will take reasonable steps to delete such information if required by law.

16. Links to Other Websites

Our Website may contain links to third-party websites, platforms, or services that are not operated by Bravo Roofing.

We are not responsible for the content, privacy practices, security, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

17. Do Not Track and Opt-Out Preference Signals

Some browsers or extensions may send “Do Not Track” or similar signals. Because there is not always a uniform industry standard for responding to these signals, our Website may not respond to all such signals.

Where legally required, we will honor legally recognized opt-out preference signals.

18. International Users

Bravo Roofing is based in the United States and primarily serves customers in Maryland and nearby areas. If you access the Website from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your jurisdiction.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

Changes are effective when posted on the Website unless otherwise stated.

20. Contact Us

If you have questions about this Privacy Policy or wish to exercise privacy rights, contact us at:

BRAVOROOFING LLC
829 Reisterstown Rd, Suite 350
Pikesville, MD 21208, USA
MHIC #114601
Email: info@bravoroofingmd.com
Phone: +1 (443) 450-6110